js999 Privacy Policy

1 Introduction & Scope of Policy

js999 is a trusted online gaming platform that provides cricket betting, slot games, live casino, and other entertainment services for users in Bangladesh. We take the protection of our users' personal information very seriously.

This privacy policy explains what information js999 collects, why it is collected, how it is used, who it may be shared with, and what rights you have regarding your information.

This policy applies to js999's website, mobile version, and all related services. Third-party websites or applications are responsible for their own privacy policies — js999 is not liable for their practices.

2 Information We Collect

We collect various types of information from you — some is provided directly by you, and some is collected automatically when you use our platform.

2.1 Information You Provide Directly

• Name, date of birth, and information required for identity verification
• Mobile number and email address
• Payment-related information (e.g. bKash, Nagad, or Rocket number)
• Preferences and settings provided when creating an account
• Information you share when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system details
• Which pages of the site were visited and for how long
• Gaming activity and transaction history
• Information collected through cookies and similar technologies

3 Purpose of Using Your Information

js999 uses your information for the following purposes. We never use your information for unnecessary or unrelated purposes.

• Verifying your identity and ensuring secure account management
• Processing deposits and withdrawals
• Delivering gaming services and bonus offers properly
• Maintaining platform security and preventing fraud
• Analysing the platform to improve user experience
• Providing customer service and support
• Meeting legal obligations and complying with applicable regulations
• Managing responsible gaming protection measures

4 Sharing & Disclosure of Information

js999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties who provide payment processing, technical support, or analytics services on our behalf. These partners are given only the information needed to perform their specific tasks, and they operate under data protection obligations.

4.2 Legal Requirements

Your information may need to be disclosed in response to valid requests from government authorities or law enforcement agencies, court orders, or legal obligations.

4.3 Security & Fraud Prevention

We reserve the right to share information with relevant authorities where necessary to prevent fraud, money laundering, or other unlawful activities.

5 Cookie Policy

js999 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security — disabling these will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to understand how users interact with our platform — this information is fully anonymised.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security Measures

js999 maintains multiple technical and administrative security measures to ensure the safety of your personal information.

• SSL (Secure Socket Layer) encryption is used for all data in transit
• Stored data is also kept in encrypted form
• Firewalls and security protocols are in place to prevent unauthorised access to our systems
• Only authorised personnel can access personal information
• Security measures are regularly reviewed and updated

As with any digital system, we cannot guarantee absolute security. However, we make every effort to protect your information and follow the latest security standards.

7 Data Retention Period

js999 retains your personal information only for as long as it is necessary. Retention periods are determined based on the following:

• Information is retained for the entire period your account remains active
• Even after account closure, certain information may be retained for a defined period due to legal or regulatory requirements
• Transaction records are retained for the period required under financial regulations
• Once no longer needed, information is securely deleted or anonymised

8 Your Rights

As a js999 user, you have several important rights regarding your own information.

8.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team to request this information.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

If you have an objection to a specific use of your information, please contact us. We will review your request and take action where applicable.

9 Children's Privacy

js999 is an adults-only platform — services are provided only to those aged 21 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has used our platform, that account will be closed immediately and the associated information will be deleted. js999 follows a strict age verification process.

10 Third-Party Services & Links

Game providers on the js999 platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) operate under their own privacy policies. Those policies apply to their own data collection and processing practices.

Payment service providers bKash, Nagad, and Rocket have their own privacy policies. You are advised to read their policies before using these services.

11 Policy Changes

js999 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will publish the updated information on this page.

Continued use of our services after any changes means you are considered to have accepted the updated policy. We therefore recommend visiting this page from time to time.

12 Responsible Gaming & Data Protection

At js999, we believe that responsible gaming and data protection go hand in hand. By analysing your gaming activity data, we can intervene where necessary to protect you — such as setting play limits, enabling account self-exclusion, or permanent exclusion.

Information used for this purpose is handled with strict confidentiality and is used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.